Can I use web scraping as a service (SaaS) for Trustpilot data extraction?

Yes, you can use Web Scraping as a Service (SaaS) for Trustpilot data extraction, but you need to be very careful and consider legal and ethical implications. Trustpilot has its own Terms of Service, which you must comply with. These terms typically prohibit the use of automated systems or software to extract data from the website, except when explicitly permitted, such as through Trustpilot's own API.

However, if you have determined that your use case is in compliance with Trustpilot's terms and applicable laws, including data protection regulations like GDPR, there are several SaaS providers that can help you scrape data from websites. These services handle the complexities of scraping, such as dealing with JavaScript rendering, CAPTCHAs, and managing proxies.

Here are a few considerations and steps you might take to use a SaaS for Trustpilot data extraction:


  1. Legal Compliance: Ensure that your activities comply with Trustpilot's terms of use and any relevant legal regulations.
  2. Rate Limiting: Be respectful of Trustpilot's servers. Excessive requests can burden the server and might lead to your IP being blocked.
  3. Data Usage: Be clear about how you intend to use the extracted data, ensuring that you respect user privacy and data protection laws.
  4. API Alternatives: Always check if the platform offers an official API which would be a more reliable and legal method to access the data.


  1. Choose a SaaS Provider: Select a web scraping SaaS provider that suits your needs. Examples include Octoparse, ParseHub, and ScrapingBee.

  2. Set Up Your Scraper: Configure your scraper by setting up the correct URLs, navigation rules, and data extraction patterns. You may need to provide the SaaS with the specific data points you wish to extract from Trustpilot, such as review text, author information, ratings, etc.

  3. Run Your Scraping Job: Execute the scraping job. Some SaaS providers offer a cloud-based solution where you can schedule and run jobs directly on their platform.

  4. Data Retrieval: After the job is complete, you can typically download the data in various formats such as CSV, JSON, or Excel.

  5. Data Processing: Process the data as per your requirements, which may include cleaning, transforming, and analyzing the data.

Example with a Hypothetical SaaS:

This is a generic example and the exact steps will vary depending on the SaaS provider's platform and capabilities.

# Most web scraping SaaS providers will have SDKs or APIs to interact with their service.
# Here's a hypothetical example using a Python SDK for a scraping SaaS.

from saas_scraping_client import ScrapingClient

# Initialize the client with your API key
client = ScrapingClient(api_key='your_api_key')

# Set up the scraping parameters
params = {
    'url': '', # URL to scrape
    'data_points': ['review_text', 'author', 'rating'],    # Data points to extract
    'pagination': True,                                    # Handle pagination if necessary
    'max_pages': 5                                         # Limit the number of pages to scrape

# Start the scraping job
job_id = client.start_scraping_job(params)

# Check the status of the job
status = client.check_job_status(job_id)
while status != 'completed':
    # Wait for some time before checking again
    status = client.check_job_status(job_id)

# Once completed, retrieve the data
data = client.retrieve_data(job_id)

# Save or process your data
with open('trustpilot_reviews.json', 'w') as f:
    json.dump(data, f)

Again, remember that the above code is a hypothetical example and does not correspond to a real SaaS provider. You will need to refer to the specific documentation of the SaaS provider you choose.

Alternative Option - Trustpilot's API:

If Trustpilot's terms allow it, and for a more legitimate and stable solution, consider using Trustpilot's own API if available. This would provide you with a legal and potentially more robust way to access the data you need.


Using a SaaS for web scraping can be convenient and powerful, but it is crucial to navigate the legal and ethical considerations carefully. Always prefer to use an official API when available and ensure that you have the right to access and use the data you are scraping.

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