What are the risks of Trustpilot scraping?

Web scraping Trustpilot, or any other website, involves programmatically accessing their web pages and extracting useful information. However, scraping carries with it certain risks that you should be aware of before engaging in such activities. Here are some of the primary risks associated with Trustpilot scraping:

Legal Risks

  1. Violating Terms of Service (ToS): Many websites, including Trustpilot, have terms of service that explicitly prohibit scraping. If you scrape their website, you could be violating these terms, which could potentially result in legal action against you.

  2. Copyright Infringement: Trustpilot owns the copyright to the content on its platform. Taking this content without permission could be considered copyright infringement.

Technical Risks

  1. IP Bans: Websites often monitor for unusual traffic patterns and can block the IP addresses they suspect of scraping.

  2. Rate Limiting: Trustpilot might implement rate-limiting on their API or web pages, which will limit the number of requests you can make in a certain timeframe.

  3. CAPTCHAs: Trustpilot might use CAPTCHAs to prevent automated access, which can make scraping efforts more difficult or even impossible without human intervention.

  4. Changing Website Structure: The structure of web pages can change without notice, which can break your scraping code and require maintenance to fix.

Ethical Risks

  1. Privacy Concerns: When scraping, you may come across personal data. Collecting, storing, or distributing this data can raise serious privacy concerns and ethical issues.

  2. Impact on Trustpilot's Servers: Scraping can put a significant load on Trustpilot’s servers, potentially impacting the service for others.

Data Accuracy Risks

  1. Outdated Information: The data you scrape might become outdated quickly, as Trustpilot's content is constantly updated by its users.

  2. Incomplete Data: Your scraper might miss some data due to pagination or dynamic loading of content, leading to incomplete datasets.

Financial Risks

  1. Resource Costs: Scraping can consume a lot of computational resources, and if you are using cloud services or proxies, this can become costly.

  2. Potential Legal Fees: If Trustpilot takes legal action against you for scraping their site, you could incur significant legal costs.

Mitigation Strategies

If you decide to proceed with Trustpilot scraping despite the risks, consider the following strategies to mitigate potential issues:

  • Review Trustpilot's ToS: Check for clauses related to data scraping and follow any guidelines they provide.
  • Use Trustpilot's API: If Trustpilot offers an API, use it for data access as it's likely to be a more stable and legal method for data extraction.
  • Be Respectful: Make requests at a reasonable rate, don't overload their servers, and follow the principles of ethical scraping.
  • Stay Informed: Keep your scraping scripts updated to adapt to any changes in the website's structure.
  • Handle Personal Data Responsibly: If you inadvertently collect personal data, make sure you handle it in accordance with data protection laws like GDPR.


The information provided here is for educational purposes only. Engaging in scraping activities without permission from the data owner may have serious consequences. Always seek legal advice and adhere to the website’s terms of service and local laws regarding data scraping and usage.

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