What is Trustpilot scraping and how does it work?

Trustpilot scraping refers to the process of extracting review data from the Trustpilot website, which is a platform for consumers to post reviews about businesses. Scraping Trustpilot can help businesses and analysts to monitor brand reputation, gather customer feedback, perform market research, and conduct competitive analysis.

How Trustpilot Scraping Works:

Trustpilot scraping generally involves the following steps:

  1. Identify Target Data: Determine which data you need from Trustpilot, such as review text, ratings, reviewer names, dates, and response data.

  2. Send HTTP Requests: Programmatically send requests to the Trustpilot website to access the pages that contain the reviews.

  3. Parse HTML Content: Once the page is retrieved, parse the HTML content to extract the necessary information using HTML parsing libraries.

  4. Data Extraction: Extract the review data from the parsed HTML using selectors like XPath or CSS selectors.

  5. Data Storage: Store the extracted data in a structured format like CSV, JSON, or a database.

  6. Handling Pagination: Trustpilot reviews may span multiple pages, so your scraping script needs to handle pagination to access all reviews.

  7. Rate Limiting and Headers: Respect Trustpilot's terms of service, which may include rate limiting. Use appropriate headers to simulate a legitimate browser session.


  • Legality: Web scraping can be a legal grey area. Always review Trustpilot's robots.txt file and terms of service to ensure compliance.
  • Ethics: Scraping should be done ethically and responsibly, without overloading the website's servers.
  • Rate Limiting: Trustpilot may have mechanisms to block or limit scraping activities. Make sure to scrape at a reasonable pace and use techniques like rotating user agents and IP addresses if necessary.

Example in Python:

Here's a very basic example of how you might scrape a single page of reviews on Trustpilot using Python with libraries like requests and BeautifulSoup:

import requests
from bs4 import BeautifulSoup

# URL of the Trustpilot page containing reviews
url = 'https://www.trustpilot.com/review/example.com'

# Send a GET request to the page
response = requests.get(url)

# Parse the HTML content of the page
soup = BeautifulSoup(response.content, 'html.parser')

# Find all review containers (this class may change, inspect the page)
reviews = soup.find_all('div', class_='review-container')

# Loop through all reviews and extract information
for review in reviews:
    # Extract the rating
    rating = review.find('div', class_='star-rating').get('title')

    # Extract the review text
    review_text = review.find('p', class_='review-content__text').text.strip()

    # Print the rating and review text
    print(f'Rating: {rating}, Review: {review_text}')

# Note: This code may not work if Trustpilot updates their website structure or classes

Example in JavaScript (Node.js):

In JavaScript (Node.js), you might use libraries like axios and cheerio to perform similar tasks:

const axios = require('axios');
const cheerio = require('cheerio');

// URL of the Trustpilot page containing reviews
const url = 'https://www.trustpilot.com/review/example.com';

// Send a GET request to the page
axios.get(url).then(response => {
    // Load the HTML content into cheerio
    const $ = cheerio.load(response.data);

    // Find all review containers (this class may change, inspect the page)
    $('.review-container').each((index, element) => {
        // Extract the rating
        const rating = $(element).find('.star-rating').attr('title');

        // Extract the review text
        const reviewText = $(element).find('.review-content__text').text().trim();

        // Print the rating and review text
        console.log(`Rating: ${rating}, Review: ${reviewText}`);


Trustpilot scraping can be a powerful tool when done correctly and legally. It requires careful planning, an understanding of HTML and web technologies, and consideration of the ethical and legal implications. Always ensure you are scraping data in compliance with the website's terms of service and applicable laws.

Related Questions

Get Started Now

WebScraping.AI provides rotating proxies, Chromium rendering and built-in HTML parser for web scraping